Shipping policy

Thank you for visiting and shopping at Geminterior. We are committed to delivering your lighting fixtures and home decor items safely, efficiently, and transparently. This Shipping Policy outlines our shipping options, delivery timeframes, order handling procedures, and tracking support for both domestic and international destinations.

1. Order Processing Time

  • All orders are processed, packed, and scheduled for pickup within 1 to 3 business days (Monday through Friday, excluding public holidays).

  • Orders placed during weekends or observed holidays will be processed on the following business day.

  • As soon as your order has been processed and handed over to our carrier, an automated confirmation email containing your shipment tracking link will be sent to the email address provided at checkout.

2. Delivery Timeframes & Shipping Costs

We are pleased to provide Free Standard Shipping on all orders worldwide, with no minimum cart value required.

  • United States (Domestic):

    • Order Processing Time: 1 to 3 business days

    • Transit Time: 5 to 7 business days

    • Total Estimated Delivery Time: 6 to 10 business days

    • Shipping Cost: FREE ($0.00)

  • International (Worldwide):

    • Order Processing Time: 1 to 3 business days

    • Transit Time: 7 to 21 business days

    • Total Estimated Delivery Time: 8 to 24 business days

    • Shipping Cost: FREE ($0.00)

Note: Delivery times are estimated in business days and may occasionally experience slight delays due to inclement weather conditions, regional carrier workload, or customs clearance procedures.

3. Tracking Your Order & Shop App Integration

  • Carrier Tracking: You will receive a tracking code via email as soon as the shipping label is generated. Please allow 24 to 48 hours for updates to populate in the carrier's tracking system.

  • Shop App Tracking: You can seamlessly follow the real-time location, status updates, and milestone notifications of your package directly within Shopify's Shop App.

4. Shipping Carriers & Packaging Protection

To guarantee that fragile lighting products—such as glass pendants, chandeliers, woven fixtures, and ceramic table lamps—arrive in perfect condition:

  • We partner with reputable domestic and global carriers, including FedEx, UPS, USPS, DHL Express, and certified international postal partners.

  • Every product is safely packaged using customized shock-absorbing foam molds, reinforced corner brackets, and heavy-duty corrugated shipping cartons.

5. Customs, Tariffs, and Import Duties (International Orders)

  • For shipments outside the United States, orders may be subject to local import tariffs, value-added taxes (VAT), or customs processing fees charged by the destination country once the parcel reaches the border.

  • These regulatory charges are assessed directly by local customs agencies and are the financial responsibility of the recipient. Geminterior does not establish or collect these customs fees.

6. Address Accuracy & Modifications

  • Customers are responsible for entering an accurate and complete delivery address, including apartment, suite, or unit details, upon placing an order.

  • If you notice an error in your shipping information, please notify our support team immediately at ramirezjoshuavpnwu7318@gmail.com. We will make every effort to revise your details before dispatch; however, addresses cannot be updated once a shipment has entered the transit network.

7. Damaged, Defective, or Lost Packages

  • Damage During Transit: If your package arrives damaged or any fixture is broken, please document the issue and contact us within 48 hours of receipt. Email us clear photos showing the outer shipping box, the carrier label, and the damaged item so we can promptly send a free replacement or issue a full refund.

  • Lost or Undelivered Packages: If your tracking status shows "Delivered" but you have not received your parcel, please inspect around your property, verify with household members or building reception, and allow 24 hours for carrier status corrections. If your parcel remains unlocated, contact us to initiate an official tracer inquiry with the carrier.

8. Contact Information

If you have any questions regarding your shipment status or this policy, please reach out to our customer care team:

  • Store Name: Geminterior

  • Customer Support Email: ramirezjoshuavpnwu7318@gmail.com

  • Phone Number: +1 251-527-6466

  • Store & Entity Address: 1937 Hyperion Ave, Los Angeles, CA 90027, United States

  • Hours of Operation: Monday – Friday: 9:00 AM – 6:00 PM (PST)